VYEUA — NO RETURN / NO REFUND POLICY

Effective Date: 14 September 2026

At VYEUA, every order is prepared with care and attention to detail. Due to the nature of our products and our limited-scale operations, all purchases are final.

1. No Returns or Refunds

We do not accept returns, exchanges, cancellations, or refund requests once an order has been confirmed and processed.

Please make sure you carefully check your size, colour, design, quantity, and shipping details before placing your order.

2. Wrong Size / Change of Mind

VYEUA does not offer returns or refunds for:

• Incorrect size selected by the customer

• Change of mind after placing an order

• Incorrect colour or design selected

• Ordering multiple sizes and wanting to return the unwanted one

• Products that no longer fit as expected

• Failure to check the size chart before ordering

We strongly recommend reviewing the size chart and product details before completing your purchase.

3. Damaged or Incorrect Products

While all sales are final, we want to make sure you receive the product you ordered in proper condition.

If you receive a product that is:

• Damaged during delivery

• Defective due to a manufacturing/printing issue

• Significantly different from the product you ordered

• Missing from your order

please contact us within 48 hours of delivery.

You may be required to provide clear photographs or an unboxing video showing the issue. Claims submitted after 48 hours may not be eligible for resolution.

If the issue is verified by VYEUA, we may, at our sole discretion, provide a replacement or another appropriate resolution.

4. Unboxing Video

For your protection, we strongly recommend recording a continuous unboxing video from the moment the package is unopened until the product is fully removed from the packaging.

An unboxing video may be requested when investigating claims involving damaged, missing, or incorrect products.

5. Delivery Issues

VYEUA is not responsible for delays caused by the courier, incorrect or incomplete addresses provided by the customer, failed delivery attempts, or circumstances outside our reasonable control.

Please ensure that your shipping information is accurate before placing your order.

6. Order Cancellation

Once an order has been confirmed or entered into processing, cancellation may not be possible.

If you need to make a change to your order, contact VYEUA as soon as possible. We will try to assist where the order has not yet been processed.

7. Contact Us

For questions regarding an order or an eligible product issue, please contact us through the official VYEUA customer-support channel provided on our website or social-media pages.

Please include your order number, registered contact details, and relevant photographs/videos when contacting us about an issue.

IMPORTANT

By placing an order with VYEUA, you acknowledge and agree to this No Return / No Refund Policy.

VYEUA reserves the right to review individual cases and determine the appropriate resolution for verified product-related issues.